Does your office staff get tired of fielding phone calls from the oral surgeon, endodontist, periodontist, etc. asking for x-rays, dental histories, or referral information?
Just this past week one of my referrals asked our marketing director how we could “minimize the number of phones calls to his office asking for referral information and x-rays?”
This was a nice way of asking us “why are you bothering my staff when we have already sent that information to you.”
Once my marketing director brought the issue to my attention, it got me to thinking about all the different ways we receive referral information.
Here are a few…
- We don’t (it never gets sent or the referral form is blank).
- The patient occasionally brings the x-ray and referral with them (coffee stains are always a plus).
- We get a referral and x-ray in the mail (this is fine as long as it arrives before the patient does).
- A phone call is made (a great way to discuss a difficult case or patient).
- All the information is emailed or sent via text (problematic since it is not HIPPA compliant).
- We have a few offices (3) that have HIPPA compliant referral capabilities built into their practice management software (Eaglesoft).
- We offer a HIPPA compliant referral system to our referring offices (Collaborator) – only two offices utilize it.
After running through this list, I decided my office needed to see if there are other alternatives to transfer patient information between offices in a secure and easy to use manner.
Here are the 4 we are researching.
**I will update this post when we make a decision.
How do you transfer patient x-rays and referral information to your specialists?